Luna Haus prioritises the safety of your little ones. While our products are designed with love and care, it is important to remember that they are not toys.

We kindly request that you adhere to the following guidelines to ensure the well-being of your baby or young child:

1. Supervision: For products intended for photography purposes, such as plaques or milestone discs, always use them under strict adult supervision. Keep your baby within sight and reach at all times.
2. Decorative Use: Some of our products, eg. wardrobe dividers and other decorative items are designed to add beauty and charm to your nursery or home. Please refrain from allowing babies or young children to play with or chew on these products.
3. Mouth Safety: It is crucial to prevent babies from putting any non-toy items, including our plaques or engraved pieces, in their mouth. These items are not intended for mouthing or teething purposes.
4. Secure Placement: Ensure that all products are securely placed and out of reach of your baby or young child. Avoid placing them within their immediate reach, especially during unsupervised periods.
5. Regular Inspection: Regularly inspect our products for any signs of wear, damage, or loose or sharp parts. Discontinue use if any issues are found.

By purchasing and using our products, you acknowledge and agree to take responsibility for adhering to these guidelines. We cannot be held liable for any misuse or accidents that may occur due to failure to comply with these safety recommendations.

Thank you for entrusting us with your special moments. If you have any questions or concerns regarding the safe use of our products, please don't hesitate to contact us.

Your little one's safety is our utmost priority.

We aim to have your order on its way to you within three business days once your payment has been cleared. For added convenience, we offer two shipping options:

1. Standard Shipping: For orders under $99.00, standard shipping is available at a flat rate of $9.95. Orders totaling $99.00 and above qualify for complimentary standard shipping.
2. Express Shipping: Need your items sooner? Opt for our express shipping option during checkout for a flat fee of $15.95.

With our standard shipping, you can typically expect your order to arrive at your doorstep within approximately seven business days. If you're in a hurry, our express post option ensures faster delivery, usually within 1-4 business days.

We're committed to getting your cherished items to you swiftly and securely, so you can start creating memories right away.